As product developers, we've all been there - working on a project with a clear budget, timeline, and set of technical requirements, only to feel that something's not quite right.

Loyal customers are every successful company’s biggest asset, but they are invisible on the balance sheet.

As product developers and organizations, we've all been there: market size or margins are dropping, marketing and sales are pushing for new products, and we're under pressure to deliver. In the heat of the moment, it's easy to get caught up and create the product that sales and marketing want. But is this really the right approach? I've spent nearly 40 years in product development, and I've seen firsthand how an inside-out perspective not only holds us back but also leads to

The pursuit of profitability leads companies down a catastrophic path of destruction. Management, egged on by high-priced management consultants, argues that the organization can cut its way to profitability through cost-slashing measures, price hikes, supplier squeezes, or downsizing.

It is not that conflicting priorities create a reactive, high-stress culture that is the recipe for failure; rather, the concept of customer value is lost in the battle.

The challenges of designing and building a truly foolproof product stem from the unpredictability of human behavior. Because fools - or rather, people who behave in irrational or unexpected ways - are incredibly creative and resourceful.

As we gaze into the crystal ball to forecast the future of Artificial Intelligence, we are reminded that many AI predictions have so far proven wrong. But why is that?